RETURNS

If you are not satisfied with your purchase from BUFFUSA.com, simply return it in its original condition for a refund within 30 days of purchase. Items must be unworn, unwashed, undamaged and on original packaging.

Returns are accepted within 30 days of purchase and require the BUFF® Return Form. Please fill out the form completely and include it with your returned merchandise to BUFF® via a shipping service that offers tracking. BUFF® does not pay for return shipping cost or items lost during the return shipping process. Please allow three weeks from the shipping date for your account to be credited and one to two billing cycles for the refund to appear on your credit card statement.

Returns are only accepted for items purchased from BUFFUSA.com. Products purchased from Authorized Dealers (online or in-store) must be returned to that dealer for return or exchange.
 

To start a return


1. Download return form. A return form must be filled out and included with all returns. 
         
     DOWNLOAD RETURN FORM

2. Follow instructions on return form.

3. Mail us your returned items along with the filled out return form to: 

Buff, Inc.
Attn: Returns
133 Aviation Blvd. Ste 105
Santa Rosa, CA 95403
 

EXCHANGES

We are unable to process exchanges. To replace your item(s) with a different size, color, or item, please initiate a return for a refund on the original purchase and place a new order.


If you have any questions, please call our Customer Service Department Mon - Fri 8am to 5pm PST at 707.569.9009, or email us at customerservice@buffusa.com.