Located in beautiful Sonoma County, California, and leading the way in the multifunctional headwear revolution, Buff, Inc. is made up of a small but enthusiastic team of sport industry professionals.
Customer Service Representative
Santa Rosa, CA
We are hiring a CSR to manage customer queries to support our online digital sales. You will also be asked to process our direct to consumer and wholesale orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experiences working with computers.
The Customer Service representative (CSR) is the “voice” of BUFF. The CSR is responsible for all aspects of order processing from initial receipt of customer purchase order until the customer is satisfied with the delivery of their order. The CSR is the primary customer contact and is responsible for assuring the customer receives excellent service in addition to acting with Management as the internal interface for all customer post sales activity.
View the job description and information on how to apply for the Customer Service Representative position
Digital Content Coordinator
Santa Rosa, CA
The BUFF® Digital Content Coordinator (DCC) is part of the Digital and Ecommerce Department, a cross-functional team that manages the Ecommerce website and supports Sales, Marketing, Product Development, and Customer Service with digital tools and content management.
The Digital Content Coordinator reports to the Digital Manager and works with the Website Manager to coordinate digital tools and information that drive business decisions and support the overall growth of the company. As a smaller company we wear many hats and the DCC role is no exception, it is important that the candidate for this role is organized and efficient, has the ability to retain multiple projects at once, and communicates effectively with a good attitude.View the job posting and Apply for the Digital Content Coordinator on LinkedIn.com
Download a PDF of the Digital Content Coordinator job description