If there are any discrepancies with your order, please call our Customer Service Department Mon - Thu 7am to 5pm, Fri 7am to 2pm PST at 707.569.9009, or email us at firstname.lastname@example.org.
Products purchased from Authorized Dealers (online or in-store) must be returned to that dealer for return or exchange.
Buff, Inc. accepts returns from U.S. customers only. Customers abroad will need to refer to Buff® distributor’s return guidelines from that country and then contact their distributor. Visit “Buff Around the World”.
- Simply refer to the packing slip provided with your order for return instructions and address label. Please also include the following information:
- Your name
- Return address
- Convenient phone number to reach you during the day
- List of items sending back
- Reason for return
- Please return your items using a traceable shipping method with delivery confirmation, such as: FedEx, UPS or USPS
- Buff, Inc. is not responsible for packages lost in transit and will only assume responsibility for items delivered to and signed for by our Receiving Department.
- Returned items must be unworn, unwashed, and undamaged.
- Turnaround time for returns and exchanges is normally 2-3 weeks (including transit time) if the item is in stock. Refunds will be issued to your credit card within 4 days of processing your return once the item(s) have been received by Buff, Inc.
- Replacements will be treated as new orders where shipping changes may apply.
- Items sent in for warranty replacement will not be returned.
- Please send all returns to:Buff, Inc.
133 Aviation Blvd. Ste 105
Santa Rosa, CA 95403